Frequently Asked Questions

Our most common questions are located below. If you can't find an answer, please submit a support request using the support form on this page.

What happened to the old site?

In order to better serve users, we are in the process of redesigning and rebuilding our web presence. For the time being, you can still access the old site at

How do I download questions from the website?

Resources are now available at (where you'll find our old site while it's being updated). For help downloading the questions, go to

I made a contribution on the "Giving" page, but did not receive a receipt.

Send an email to asking for a duplicate receipt. Please include your name, email address and physical address.

The class I'm looking for does not appear on the "Find a Class" page.

Try searching with different criteria such as state, address or class type. All BSF classes should be listed on this page. If you run into any problems, contact BSF Headquarters at 210-492-4676.

Still having trouble and haven't found your answer here?

Complete the support request form on this page and we'll get back to you as soon as we can!

How do I download lesson notes from the website?

The lesson notes are currently only available at the class meeting. Although we are looking at making them digitally available, they are currently not.

How do I download my class lecture?

If you are a leader or you volunteered in the Children’s Program this week, click on the link in the email you received.

Does BSF teach in languages other than English?

BSF provides Chinese and Spanish materials to members in some classes. In addition, many BSF classes have Discussion Groups in a number of locally used languages. Contact your nearest class to check on their availability.

Send a Support Request

Send a support request to our team and we'll get back to you as soon as we can!

Local Class Help

For support concerning your local class, contact your class administrator. If you do not have their contact info, you can find your class and use the contact button on the class page.

Call Us

For urgent matters, you can always call us at (210) 492-4676